About
Somebody has to own the number.
In most ABA practices the schedule belongs to operations, the claims belong to a biller, and the books get done by the owner at night or by whoever in the office has time. Three groups, three systems, and no one accountable for the distance between a delivered session and a collected dollar. Aimline takes that seat.
The method
Measure
Take the baseline before touching anything. Books closed on accrual, every dollar traced from schedule to cash.
Intervene
Work the leaks in the order the data ranks them, on targets written into the agreement.
Maintain
Hold the gains. Scorecards, forecasting, and a seat at the table when the decisions get made.