Client cancellations are demand. Provider cancellations are supply, and supply is yours to fix. They should never sit in the same report, and here is what it costs when they do.

Some cancellation is structural and chasing it to zero costs more than it returns. Here is where the floor sits, how to put a dollar figure on the distance between your rate and it, and five checks you can run this week.

The offer to reschedule closes the phone call and then never reaches the calendar. Here is why make-up rates are so much lower than anyone believes, how to count what you actually recovered, and five checks you can run this week.

Two sessions cancel in the same hour and only one of them is money you can still get back. Here is how to tell them apart, what the gap above a 5 percent floor is actually worth, and five checks you can run this week.